Accessibility Statement

Our Commitment

SevisPNG is committed to ensuring digital accessibility for all citizens of Papua New Guinea, including people with disabilities. We strive to provide an inclusive experience that allows everyone to participate in the digital identity ecosystem.

We believe that digital identity is a fundamental right, and we are continuously working to improve the accessibility of our services in accordance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

Accessibility Standards

SevisPNG aims to conform to the following standards:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA
• Section 508 of the US Rehabilitation Act (as a reference standard)
• PNG Government digital accessibility guidelines

These guidelines explain how to make web content more accessible for people with disabilities and more usable for everyone.

Accessibility Features

Our website and applications include the following accessibility features:

Inclusive Access Options

We recognize that not everyone has access to smartphones or high-speed internet. SevisPNG provides multiple ways to access services:

SevisWallet App Accessibility

The SevisWallet mobile application includes these accessibility features:

• VoiceOver (iOS) and TalkBack (Android) screen reader support
• Dynamic text sizing respects system accessibility settings
• High contrast mode support
• Reduced motion option for users sensitive to animations
• Biometric authentication alternatives (PIN backup)
• Clear, simple language throughout the interface

Known Limitations

While we strive for full accessibility, some limitations currently exist:

• Some third-party content or embedded widgets may not be fully accessible
• Biometric enrollment requires visual or touch interaction
• Older PDF documents may not be fully screen reader compatible

We are actively working to address these limitations and improve accessibility across all aspects of our services.

Compatible Assistive Technologies

SevisPNG services are designed to be compatible with:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Browser accessibility extensions

Feedback and Assistance

We welcome feedback on the accessibility of SevisPNG. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

When contacting us about accessibility issues, please include:

• The page or feature where you encountered the issue
• A description of the problem
• The assistive technology you were using (if applicable)
• Your contact information so we can follow up

Alternative Formats

If you need information in an alternative format (such as large print, audio, or Braille), please contact our support team and we will do our best to accommodate your request.

Continuous Improvement

We are committed to continuously improving the accessibility of SevisPNG. Our efforts include:

• Regular accessibility audits and testing
• User testing with people who have disabilities
• Staff training on accessibility best practices
• Incorporating accessibility into our development process
• Monitoring and addressing accessibility feedback