Support
Help Center
Get help with SevisPNG, SevisWallet, and SevisPass. Find answers to common questions or contact our support team.
Quick Links
Getting Started
New to SevisPNG? Learn how to download SevisWallet and get your SevisPass.
FAQ
Find answers to common questions about SevisPass, SevisWallet, and the ecosystem.
Contact Us
Need direct assistance? Reach out to our support team.
For Organizations
Learn how to become a Relying Party and integrate with SevisPNG.
Frequently Asked Questions
View All FAQsHow do I get a SevisPass?
Download SevisWallet from Google Play or App Store, create an account, and complete identity verification to receive your SevisPass.
Is my data safe in SevisWallet?
Yes. Your credentials are stored locally on your device with end-to-end encryption. Only you can authorize data sharing through biometric or PIN authentication.
What if I lose my phone?
You can recover your wallet by logging into SevisWallet on a new device using your phone number and password, and/or biometric face scan verification.
Can I use SevisPNG without a smartphone?
Yes. You can visit a registered agent for in-person assistance.
How do I upgrade my identity tier?
Complete additional verification steps in SevisWallet. Tier upgrades require document verification and may include biometric confirmation.
Contact Us
support@sevis.gov.pg
For general inquiries and support requests
Website
sevis.gov.pg
Official SevisPNG information and resources
Support by User Type
For Citizens
- Download and setup SevisWallet
- Get and upgrade your SevisPass
- Use SevisPay for payments
- Manage your credentials and data
For Organizations
- Become a Relying Party
- Deploy and configure LORA
- Issue and verify credentials
- Technical integration support
Can't Find What You Need?
Our support team is here to help. Send us a message and we'll get back to you as soon as possible.
Contact Support